Exchanges and Returns
At RichOrDeath, we take pride in delivering high-quality clothing and ensuring customer satisfaction. If you’re not completely satisfied with your purchase, please review our return and exchange policy below.
1. General Return Policy
We accept returns for eligible items under the following conditions:
• Items must be returned within 3 days of the delivery date.
• Items must be unworn, unwashed, and in their original condition, with all original tags and packaging.
• A valid proof of purchase (order number, receipt, or confirmation email) must be provided.
• Final sale items, custom-made items, and gift cards are non-returnable and non-refundable.
We reserve the right to deny any return that does not meet these conditions.
2. Exchange Policy
We do not offer direct exchanges. If you need a different size or style:
1. Return the original item following our return process.
2. Place a new order for the desired item.
3. Once your return is received and approved, you will be refunded to your original payment method.
This ensures faster processing and helps you secure the item before it sells out.
3. How to Initiate a Return
To start a return, follow these steps:
1. Contact Us: Email rich0rd3ath@gmail.com with your order number and reason for return. Attach photos if the item is damaged or defective.
2. Wait for Approval: We will review your request and send return instructions if approved.
3. Ship the Item Back: You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.
4. Refund Processing: Once we receive and inspect the item, we will process your refund within 14 business days.
4. Refund Details
• Refunds are issued to the original payment method.
• Shipping fees and return shipping costs are non-refundable unless we made an error.
• If the returned item does not meet our return conditions, we will notify you, and the item may be sent back at your expense.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please email rich0rd3ath@gmail.com within 3 days of delivery with:
• Your order number.
• Clear photos of the issue.
We will review your claim and offer a replacement or refund if eligible.
6. Fraud Prevention & Abuse
To prevent fraudulent claims, we enforce the following:
• Photo/Video Evidence Required for damage claims.
• All returns are inspected before processing refunds.
• Excessive or fraudulent return patterns may result in account restrictions.
7. Changes to This Policy
RichOrDeath reserves the right to modify this policy at any time. Updates will be posted on this page, and continued use of our Site constitutes acceptance of the changes.
8. Contact Us
For any return or exchange inquiries, contact our support team:
Email: rich0rd3ath@gmail.com
